Frequently Asked Questions
Everything you need to know about our luxury gourmet hampers and delivery services.
What is the shelf life of the food items in your hampers?
We curate our hampers with premium, shelf-stable gourmet products. Most items have a shelf life of at least 3 to 6 months. Fresh items like specialty cheeses are packed in insulated cooling bags to ensure they arrive in peak condition.
Can I customize the contents of a gift hamper?
While our hampers are pre-curated by experts for the best flavor profiles, we offer corporate branding options for bulk orders. For individual orders, you can add a personalized gift card at checkout to make your gift unique.
How are the hampers packaged for shipping?
Each hamper is housed in a high-quality, keepsake gift box and secured with protective internal packaging. We use sturdy outer shipping cartons to ensure your gift arrives beautifully presented and undamaged.
Do you offer same-day or express delivery?
We offer express shipping options across the country. Orders placed before 1:00 PM local time are typically dispatched the same business day. Delivery timelines vary based on your location and the selected shipping method.
What happens if the recipient is not home during delivery?
If the courier deems it safe, the package will be left in a secure location. Since our hampers often contain perishable goods or alcohol, we recommend choosing a delivery address where someone will be available to sign for the package.
Are there options for dietary requirements like gluten-free or vegan?
Yes, we offer a dedicated range of hampers specifically designed for dietary needs, including gluten-free, vegan, and organic selections. You can filter our collection by 'Dietary Requirements' to find the perfect fit.